FAQ

Arrival-Departure

Our check-in time is from 14:00 and check-out is until 12:00.
Early check-in is subject to availability. Late check-out is available upon request at reception the evening before your departure, subject to availability, confirmation and at an additional cost.
Yes, reception is available 24 hours a day, 7 days a week.

No, the hotel does not accept pets.

The Hotel

To cancel your reservation, made directly with us, at least 5 days before arrival, please send all the information about your reservation to our reservations department at: reservas@hotellascostas.com. If you have booked through an intermediary, please contact them directly.

Yes, a reservation made directly with us can be modified. Please send all the reservation information to our reservations department at: reservas@hotellascostas.com. If the reservation was made through an intermediary, please contact them directly.
Yes, the hotel is adapted for people with reduced mobility and also has adapted rooms.

No, but there is free public parking in the surrounding area.

Yes, there are nearby stops that make it easy to get around the island.

The hotel has night-time security.

The hotel provides one pool/beach towel per person against a deposit. Towel changes every 2 days are free of charge.
The hotel has a doctor service available at an extra cost.
Our hotel is 100% smoke-free indoors, so smoking is prohibited in rooms and common areas. Therefore, we have designated smoking areas on outdoor terraces. Please check with the pool staff.

Services

No, we do not offer airport transfer services.

Yes, the hotel has free standard Wi-Fi. The password is obtained upon arrival at the hotel.
Yes, with access for over-16s only and subject to prior reservation. Opening hours vary by season.
Yes, hairdressing, beauty treatments and massages are available with prior reservation and at an additional cost.
At reception you will find a wide catalogue of excursions, organised by external partners, tailored to the interests of each traveller and their activity levels.

Yes, we offer car and bicycle hire services. For more information, please speak to reception.

At reception you can arrange the hire of any type of mobility support device, such as wheelchairs, walkers, walking sticks or crutches, which will be supplied by external partner companies. If you book an electric scooter-style wheelchair, please note that its use is not permitted in common areas or rooms, and they must be stored in a designated room at reception.

Leisure

Pool opening hours are from 10:00 to 18:00 in winter; and from 11:00 to 19:00 in summer. They are supervised by a lifeguard.

Yes, during the winter months and depending on the outside temperature.

Yes, but only during school holiday periods. However, we do have a games room available all year round.

Yes, the hotel offers activities for adults with an extensive Well Fit programme and live musical performances every night.

Yes, the hotel offers a gym equipped with both cardiovascular and strength-training machines.

Restaurants and bars

We offer: Bed & Breakfast, and Half Board. Half Board consists of breakfast and dinner service (buffet restaurant, with drinks not included at dinner).

In our restaurant you can enjoy a carefully selected choice of traditional and international cuisine.

Yes, our buffet restaurant offers meals adapted for people with special dietary needs (gluten-free, vegetarian, vegan, etc.). We recommend notifying reception upon arrival.
  • Breakfast: Casual dress code. Entry to the dining room is not permitted without a shirt or T-shirt, barefoot or wet.
  • Dinner: Dinner is a special occasion, therefore we kindly request a ‘Smart holiday’ dress code. We ask that you do not wear pool flip-flops, and that gentlemen do not wear sleeveless T-shirts, and wear shorts at least knee-length.