We've streamlined the check-in process, minimizing paperwork.
We disinfect all the material which we give to the customers (room cards, keys, pens, etc).
We provide the basic information of prevention and rules of correct use of the facilities to all customers.
Our laundry assures and certifies the treatment of the clothes at more than 60ºC and with disinfectant products.
We clean the rooms only, when the customer is not present. If this is not possible, the customer must remain on the terrace in order to maintain the appropriate distance.
We reduce the number of rooms per cleaner for a better cleaning and disinfection of your room.
Our cleaners will work with personal protective equipment appropriate to the circumstances.
We reduce the capacity of restaurants, bars and terraces in order to keep the mínimum distance.
We have adapted our processes of ordering, preparation, delivery, consumption and payment of services.
We disinfrect our kitchens and kitchen equipments, following the established protocols of temperature, products and frequency.
In the delivery process, we work with suppliers following all safety controls.
In order to limit contact during food processing, we work in the kitchen and restaurant with face masks and offer the food in single portions wherever possible.
We carry out an exhaustive control and revision of the temperature of the dishwashing trains (>80º).
The spa and saunas will remain temporarily closed.
The use of the whirlpool is limited only guests sharing a room are allowed to use it at the same time. A time window for a máximum stay will be set.
We have reduced the capacity of the gym.
The treatments will be offered with gloves and face mask and the cabin will be disinfected after each treatment.
We maintain the protocols established by the external company Biolab regarding swimming pools, filters and cleaning.